Support desk online · Sheikh Mujib Road, Chattogram
● CAM 06 · Support desk
Whether your recorder has stopped saving footage, the app will not connect, or you want a maintenance plan that keeps everything running, our support desk is the place to start.
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Quick checks
Many problems have a simple cause. These checks take a few minutes and often save a visit. If they do not solve it, call us and tell us what you tried — it helps us diagnose faster.
Check that the camera’s power adapter or power supply box is switched on. After heavy rain, an outdoor joint may be wet — note which camera it is and call us rather than opening the junction box yourself.
Check that the router at the premises is powered and has internet. Restart the router, wait five minutes, then restart the recorder. If the internet provider changed your router, the recorder may need reconfiguring.
The hard disk may be full and overwriting correctly, or it may be failing. Open the recorder’s storage or HDD menu and note the status shown — “Normal”, “Error” or “Uninitialised” — and let us know.
Dust, spider webs and water spots on the lens are common. Gently wiping the camera dome with a soft dry cloth often helps. If the picture is blurred only at night, the infrared lights may be reflecting off something nearby.
Incorrect time makes footage hard to use as evidence. Set the correct time zone (GMT+6) and time in the recorder settings, or call us and we will do it remotely.
Annual maintenance contracts
A camera system that is not checked slowly degrades: lenses get dirty, hard disks age, and a loose connector can leave one camera dark for weeks before anyone notices. An AMC puts regular checks on the calendar and gives you faster response when something goes wrong.
Up to 8 cameras
৳ 6,000 / year
Up to 16 cameras
৳ 12,000 / year
17 – 64 cameras
Custom quote
AMC prices shown are starting prices for sites within Chattogram city, reviewed August 2026. Parts, hard disks and cameras are charged separately unless stated in your contract.
Repairs & upgrades
A large share of our support calls come from owners whose original installer is no longer reachable. We work on Hikvision, Dahua, Uniview, EZVIZ, Imou, TP-Link VIGI and most other common brands. After a diagnostic visit, you receive a clear repair estimate before any work starts.
Common jobs include replacing failed cameras and power supplies, re-running damaged cables in conduit, adding cameras to an existing recorder, upgrading storage, and planning a gradual move from analogue to IP cameras.
Support FAQ
Equipment carries the manufacturer’s warranty, which varies by product and brand; we tell you the period for each item on your invoice. Our workmanship — mounting, cabling and configuration — is covered by ShieldPro for 12 months from installation.
Damage from lightning, voltage surges, water entering through third-party work, physical impact, rodents, or changes made by others is not covered by warranty, though we can repair it at normal rates.
You own your footage. We can help you locate and export the relevant clip to a USB drive. We do not access or release your recordings to anyone without your instruction.
Many app and settings issues can be solved over the phone or through a remote session with your permission. If a visit is needed, we will tell you the visit charge in advance.
We can reset it on site. For security reasons, we will ask for proof that you own or manage the premises before doing so.
Within Chattogram city we usually attend faults within one to two working days, and faster for AMC clients. Response times for AMC plans are written into the contract.
Response desk · Chattogram
Call +880 1979-234342 or email info@cctvshieldpro.com with your address, the brand of your recorder, and a photo of the error if you can.
