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How cancellations, refunds, replacements and returns work for CCTV ShieldPro services and equipment.
Home / Refund and Cancellation Policy
Effective date: 1 August 2026 · Last updated: 1 August 2026
At a glance: cancel within 24 hours of paying for a full refund; defective equipment is replaced free within 7 days of installation; approved refunds are paid in 7–10 working days via bank, bKash or Nagad.
This policy explains how cancellations, refunds, returns and replacements work for services and equipment provided by CCTV ShieldPro. It forms part of our Terms and Conditions. Nothing in this policy limits your rights under the Consumer Rights Protection Act, 2009 or other applicable laws of Bangladesh.
Site surveys within Chattogram city are free. You may cancel or reschedule a survey at any time by calling or emailing us — we simply ask for as much notice as possible.
| When you cancel | Refund of advance |
|---|---|
| Within 24 hours of payment, before equipment is ordered or allocated | Full refund |
| After equipment is allocated, more than 48 hours before installation | Refund minus the cost of any special-order items and a 5% handling charge |
| Less than 48 hours before installation | Refund minus special-order items, handling charge and ৳ 1,500 scheduling fee |
| After installation work has started | Charged for equipment installed and labour completed; any balance of the advance is refunded |
Special-order items include cameras, recorders or accessories procured specifically for your project that are not normally held in stock.
If we are unable to carry out the work — for example, because the site is unsafe or required equipment becomes unavailable and you do not accept an equivalent alternative — we will refund all payments made for work not performed.
Unused equipment sold without installation may be returned within 3 days of purchase in its original, unopened packaging with the money receipt. Opened items, hard disks, cut cable and items configured for your system cannot be returned unless defective.
If you are not satisfied with any part of our installation, tell us within the 12-month workmanship warranty period. We will inspect and correct any fault caused by our work at no charge. Refunds for workmanship are considered only where we are unable to put the work right.
AMCs may be cancelled with 30 days’ written notice. Fees for the unused portion of the contract are refunded on a pro-rata basis, less the value of visits and services already provided at standard rates.
Approved refunds are paid within 7–10 working days to the original payment method where possible — bank transfer, bKash or Nagad — or by another method agreed with you. Mobile financial service charges, if any, may be deducted as applicable.
Contact us with your name, invoice or receipt number and the reason for your request. We will acknowledge within 2 working days.
CCTV ShieldPro
Shop #305, RF Johra Tower (2nd Floor), Sheikh Mujib Road, Chattogram 4100, Bangladesh
Phone: +880 1979-234342
Email: info@cctvshieldpro.com
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